FAQ's
How long does it typically take for your products to be dispatched?
Usually within 24 hours of processing your order.
How long does it typically take for my purchase to arrive once it’s dispatched?
Usually within 1-2 business days, however, some items that require special logistic solutions can take longer.
Do I need to open an account to shop on your Website?
No, you don’t need to open an account to place an order on our Website. Simply checkout as a guest and provide the necessary details for us to process and deliver your order.
I’m unable to complete my order on the Website. What should I do? Please contact customer care at +971 2 262 69851 or [email protected]. We’ll be happy to assist you.
Are my personal details safe on the Website?
Yes, we take utmost care in keeping your personal information safe and secure. We do not sell your information to any third-parties. For more details, refer to our Privacy Policy.
How do I track my order?
Once your order has been shipped we will email you a tracking number and a link to the courier’s website. Please contact our customer service team if you do not receive this email.
How much does the delivery cost? We have a flat delivery fee of AED 10 on the cart.