NSMAH Return & Refund Policy
At NSMAH, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
Return Period: You have 7 days from the date of receipt of your product to return the product that is eligible for a return.
Eligible:
To be eligible for a return, the product must be:
In the same condition as when you received it (unopened, if applicable, with the original packaging, including accessories, user manuals, warranty cards, and brand seal etc.).
The returned product should be the same original item received.
The product is not damaged due to misuse or mishandling. i.e. Manufacturing Defects
A Notification of 3days Is expected from the customer should he/she discovers a defect on the item.
Non-Eligible:
The product is not part of the non-eligible categories below.
If you have received a defective item, this item is eligible for a full refund or exchange after the verification process. Any claims after the return period will be treated as a warranty claim.
A warranty claim is a claim by a customer/product owner for a product under warranty, and usually entails either repair or replacement.
Refund Duration:
Upon receipt of your returned item, kindly note that the return process, which may take up to two weeks for us to complete. Once the return processing is completed, it will take 3 business days for the refund to appear on your payment card statement or bank account, Depending on your Initial mode of payment
How to Initiate a Return:
For items bought from Nsmah
Online Return:
Email your order details to our Customer service Email "[email protected]" and our customer support team will reach out to provide you with the necessary return instructions.
WhatsApp your order details to “+97126269851” and our customer support team will reach out to provide you with the necessary return instructions.
Refund Process:
Refunds will be processed within 7 business days after completing the return process.
Cancellation Policy:
The Site will not issue any charges if the order has not been dispatched for delivery yet.
To avoid cancellation charges, you have to notify us via Email/WhatsApp about canceling your order on the same day before the order has been dispatched. (before the courier partner initially reaches out to you – usually VIA SMS)
Our courier will contact you to arrange the delivery. At this time, you shall inform them if you wish to cancel.
Contact Information:
If you have any questions about our return policy, please contact our customer service department at [email protected]